UnityPoint Health Patient Advocate in Peoria, Illinois
The Patient Advocate is responsible for coordinating a centralized complaint management system that efficiently and effectively eliminates or decrease barriers, which impedes patient satisfaction. This position coordinates the information flow between the organization customers and others in response to pride line and patient action line calls, Press Ganey surveys, letters, and staff and administration referrals.
Acts as the patient advocate by assisting patients to resolve dissatisfaction with the health care delivery system at MMCI. Serves as the initial contact for our “Pride line” and Patient Action Line calls.
Coordinates the complaint monitoring system, identifies and recommends opportunities for improvement.
Provides employee and patient focused outreach and support to target populations identified by administration as priorites
Coordinates the reimbursement process for patient related lost and found items.
Bachelor's Degree in the field(s) of nursing Preferred
Individuals hired after August 1, 2013 must obtain a BSN within 2.5 years of hire
5-7 years of experience in/with demonstrated strong clinical competence, preferably in an acute care setting, excellent People to People skills and demonstrated organizational skills Required.
License and Certification
Registered Nurse in the state of IL
Required English Skills
Basic reading skills
Basic writing skills
Basic oral skills
Ability to respond appropriately to customer/co-worker
Interaction with a wide variety of people
Maintain confidential information
Ability to communicate only the facts to recipients or to decline to reveal information
Ability to project a professional, friendly, helpful demeanor
Intermediate computer knowledge: Ability to troubleshoot minor problems within a Windows OS, operates within a network environment, uses spreadsheet, database, word processing and internet applications proficiently. Learns new applications without difficulty and is able to aid others in immediate work area with computer questions.
MS Office Apps
Windows Operating System
Experience with McKesson Star system preferred
Portal-ability to learn
Requisition ID: 2017-35979
Street: 221 NE Glen Oak Ave
Name: 5020 UnityPoint Health Methodist Medical Center
Posting Minimum: USD $20.00/Hr.
FTE (Numeric Only; Ex. 0.01): .01
FLSA Status: Non-Exempt
Scheduled Hours/Shift: 8am - 4:30 pm weekdays
External Company URL: http://www.unitypoint.org