Advanced Technology Services, Inc. IT Help Desk Representative Associate in Peoria, Illinois

Title: IT Help Desk Representative Associate

Location: US-IL-Peoria

Job Number: JD03122018

Advanced Technology Services (ATS) is a nationwide leader in providing IT Services and Solutions to large Fortune 100 corporations that include Help Desk, Desk Side Support, PC Life Cycle Support, PC and Wintel/Unix Server Hardware Maintenance.

ATS has improved the performance for the world's most sophisticated companies, and we owe our success to our employees.

Your time and your knowledge are important - make the most of both.

At ATS, we’ve continually empowered our employees to develop their skills and advance in their careers.

It’s our philosophy, along with our uncompromising commitment to customer satisfaction that has made ATS a success and a great place to work.

ATS has an immediate opening for a Help Desk Representative Associate.

Responsibilities will include:

  • Providing quality customer support from an information technology (IT) Help Desk and/or Call Center

  • Responding to incoming calls received via telephone, intranet, e-mail, and fax from external and internal customers including field technicians

  • Moving parts used, ordering parts, posting parts, monitoring call activity, and closing calls in designated call tracking systems

  • You will also have frequent contact with internal and external IT customers, all help desk peers, and managers

  • Supporting other help desk associates


Qualifications will include:

  • High School Diploma or GED; Associates degree preferred

  • ACertification preferred

  • Previous experience providing customer services (not necessarily support) over the telephone

  • Excellent communication skills with the ability to communicate effectively via documentation, telephone, and e-mail with customers and peers in varying roles

  • An Understanding of PC software, operating systems and applications, networks, and possibly hardware (peripherals) troubleshooting skills preferred

  • Basic level knowledge of the functional specifications of software, networks, and hardware

ATS offers a competitive salary and benefits program which includes:

  • Medical/dental plans

  • Prescription drug program

  • Vision plan

  • 401(k) with company match

  • Tuition reimbursement

  • Flexible spending account

ATS is committed to providing equal employment opportunity in all aspects of employment to all applicants and employees, regardless of age, color, race, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, disability, veteran status, genetic information or other legally protected status.

Job: Information Technology