Rich Products Corporation Customer Operations Representative (468996900) in Pekin, Illinois

This job was posted by : For more information, please see: DescriptionRich's has been able to pull off something rare in the business world: a culture that successfully blends the latest business practices with family values. That means our associates are able to work for a great company while also benefiting from a work environment that fosters world class professionalism combined with family intimacy. Our benefit offerings are reflective of this unique blend of Life, Work and Family .PURPOSE STATEMENTThe Customer Operations Representative will provide daily interaction and develop relationships with customer and carrier logistical teams.KEY ACCOUNTABILITIES/OUTCOMESAccept customer orders via Email, web, TMS, or faxUpdate various customer TMS as neededFamiliarize and maintain each assigned customer and their specific logistical needsEnsure that individual loads are entered in the system accurately and appointments are made and metPrepare intermodal dispatches for customer baseSecure rail equipment to handle loads in a timely basis through various on-line equipment management sites including REZ-1, and various steamship lines web toolsSelect proper rail routing to ensure maximized profitability while maintaining customer's service expectations - work with Pricing Manager to ensure that rates are up to date and proper routings are updated within the TMSCommunicate transportation needs to vendors, including drayage agents and rail carriers, via email, phone, or faxEnsure customer's loads are picked up and delivered in a timely basisTrace assigned customer shipments from origin to delivery utilizing daily trace reports, rail trace sites and direct communication with rail and drayage vendorsPrepare customized load and trace reports for customers as requiredSet appointments for customer shipments and deliveries.Maintain communication with customers, notifying them of shipment delays, accessorial charges, lading damage, etc., either via email, phone and/or fax notificationProblem resolution for customer's shipments, as requiredObtain required documentation (PODs, BOLs, etc.) to support accounting operations that are to be included with our invoices to our customersPrepare accessorial invoices to be sent to customers, obtaining proper documentation from rail and drayage vendors to support the chargesPrepare miscellaneous reports and assist with projects as necessaryKNOWLEDGE/SKILLS/EXPERIENCEHigh School Diploma or GED requiredAssociates Degree in Logistics and/or 1-2 years of experience in the Logistics industry preferredStrong computer skills. Previous experience with Express Technologies Dispatch system a plus.Proficiency in Microsoft Word, Excel, PowerPoint and Outlook EmailWork requires professional written and verbal communication and interpersonal skillsRich Products Corporation provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Rich Products Corporation complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.Rich Products Corporation welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.