Altorfer Cat Shop Supervisor in East Peoria, Illinois

This job was posted by : For more information, please see: Basic Duties: Provide leadership to ensure safe, efficient and productive operations, while maintaining a high level of customer satisfaction. Share management of service department consisting of approximately 21 shop personnel. Oversee technician productivity and performance including conducting annual reviews, administering disciplinary action as necessary, promoting safety in the workplace and helping to lead technical and professional development.Assist customers and guide technicians on repairs and define the scope of work to ensure expectations are met.Provide technical support to technicians as needed to correctly complete repairs.Demonstrate strong customer communication skills as well as the ability to manage and motivate a large, diverse workforce.Work with technicians, PSSRs, and customers in support of opening work orders and seeing them through to invoice.Perform other duties as assigned.