Volt Information Sciences IT Analyst (Helpdesk Admin) in East Peoria, Illinois
IT Analyst (Helpdesk Admin) in East Peoria, IL at Volt
Date Posted: 1/17/2018
Employee Type: Contingent
Location: East Peoria, IL
Job Type: Computer Industry
Duration: 48 weeks
Date Posted: 1/17/2018
Job ID: 91971
Contact Name Volt Branch
Volt is currently seeking an IT Analyst (Helpdesk Admin).
Summary: Responsible for supporting Product Development Excellence Process and Tool support requests, along with identifying, developing, and implementing enhancements that enable Caterpillar's success. Education/Experience: Computer-related or Engineering-related four year College or University Degree (or equivalent). Eight to ten years progressively responsible job-related experiences. Skills and Competencies: Knowledge of enterprise processes, along with associated software platforms and their application within the product lifecycle. Ability to work both independently and with a cooperative team on complex projects that may span multiple infrastructure components or applications. Major Job Duties and Responsibilities: Working directly on application / technical problem identification and resolution, including off-shift and weekend support functions as needed. Participating in integrated testing and user acceptance of application or infrastructure components. Working with vendors on the integration of purchased application(s) and/or infrastructure. Designing and implementing processes, or process improvements, to aid in development and support.
Candidate Responsibilities Process and tool support for 5-6 different processor tools. Responding to user requests via email or remedy ticket, taking action in processor tools to respond to a user need. May be managing processing improvement in the future as they grow in knowledge.
Typical Day Responding to user requests and troubleshooting. Identifying and proposing solutions.
Technical Skills Required 2-4 years experience required. 5-10 years desired.
Experience in quality or cost management programs
Education Requirement Bachelor's Degree Engineering or IT related field
Soft Skills Required willingness to learn
ability to focus on intent
ability to work in a team
excellent communication skills.
Volt has been serving some of the nation's strongest companies for over 60 years. We have a talented and upbeat staffing team focused on the quality of your career. As a Volt employee, you can expect the highest level of on-site support. We have a long-standing tradition of developing lasting and mutually beneficial relationships with our employees. We are a Six Sigma company that also offers many employment opportunities.
Volt is an Equal Opportunity Employer.
For more information regarding this posting contact Tiara Robinson at (248) 971-8101.
In order to promote this harmony in the workplace and to obey the laws related to employment, Volt maintains a strong commitment to equal employment opportunity without unlawful regard to race, color, national origin, citizenship status, ancestry, religion (including religious dress and grooming practices), creed, sex (including pregnancy, childbirth, breastfeeding and related medical conditions), sexual orientation, gender identity, gender expression, marital or parental status, age, mental or physical disability, medical condition, genetic information, military or veteran status or any other category protected by applicable law.