Caterpillar, Inc. Information Systems Specialist in East Peoria, Illinois

Information Systems Specialist

Description

As a Information Systems (I/S) Specialist at Caterpillar, you will apply expertise in computer application development and technical knowledge for the purpose of solving customer business problems and assisting customers in achieving business strategies.

JOB RESPONSIBILITIES:

  • Fulfill role of Service MappingAdministrator, including supporting and continuously improving ServiceNowDiscovery and Service Mapping

  • Collaborate with IT security,business resources, architecture, infrastructure and application teams todeliver ServiceNow CMDB/ITOM/ITAM related solutions

  • Provide ServiceNow CMDB technicaland process support and expertise

  • Identify CMDB/ITOM/ITAM relatedimprovement opportunities and recommend solutions

  • Understanding of data centeroperations and knowledge of various configuration architectures

  • Ability to diagnose configurationissues, investigate technical specifications, and breakdown architecturalartifacts

  • Good analytical and problemsolving skills to resolve technical issues

  • A good understanding of ITservice management and IT service delivery standards

  • Excellent knowledge of ServiceNowBest Practices and latest ServiceNow features

  • Must be adaptable to work in avaried, fast paced, ever changing environment

  • Experience implementing systemsusing the Agile/Scrum methodology

Travel required:

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  • Minimal travel (less than 10%)

Qualifications

(Required) BACKGROUND/EXPERIENCE:

  • Bachelor's degree in technicalfield (Computer Science, MIS, etc.

  • ServiceNow Certified SystemAdministrator

  • Experience with Linux and/orWindows server administration

  • Experience with large networksand enterprise scale topology

Desired Skills: (not required)

  • ServiceNow CertifiedImplementation Specialist

  • ITIL Foundation (or advanced)Certification

  • Self-starter and ability to workindividually and in a team

  • Excellent communication skills,presentation, writing skills and the ability to work with business partners

  • Experience with REST and SOAP webservices

  • Experience with troubleshootingacross datacenter infrastructure components

Caterpillar is not currently hiringindividuals for this position who now or in the future require sponsorship foremployment visa status; however, as a global company, Caterpillar offers manyjob opportunities outside of the U.S. which can be found through our employmentwebsite atwww.caterpillar.com/careers

Job Information Technology

Primary Location United States-Illinois-East Peoria

Unposting Date: Apr 27, 2018, 11:59:00 PM

EEO/AA Employer. All qualified individuals – including minorities, females, veterans and individuals with disabilities – are encouraged to apply.

Relocation assistance is available for this position.

Req ID: 180003MQ