Caterpillar, Inc. Information Systems Specialist in East Peoria, Illinois

Information Systems Specialist


As a Information Systems (I/S) Specialist at Caterpillar, you will apply expertise in computer application development and technical knowledge for the purpose of solving customer business problems and assisting customers in achieving business strategies.


  • Fulfill role of Service MappingAdministrator, including supporting and continuously improving ServiceNowDiscovery and Service Mapping

  • Collaborate with IT security,business resources, architecture, infrastructure and application teams todeliver ServiceNow CMDB/ITOM/ITAM related solutions

  • Provide ServiceNow CMDB technicaland process support and expertise

  • Identify CMDB/ITOM/ITAM relatedimprovement opportunities and recommend solutions

  • Understanding of data centeroperations and knowledge of various configuration architectures

  • Ability to diagnose configurationissues, investigate technical specifications, and breakdown architecturalartifacts

  • Good analytical and problemsolving skills to resolve technical issues

  • A good understanding of ITservice management and IT service delivery standards

  • Excellent knowledge of ServiceNowBest Practices and latest ServiceNow features

  • Must be adaptable to work in avaried, fast paced, ever changing environment

  • Experience implementing systemsusing the Agile/Scrum methodology

Travel required:


  • Minimal travel (less than 10%)



  • Bachelor's degree in technicalfield (Computer Science, MIS, etc.

  • ServiceNow Certified SystemAdministrator

  • Experience with Linux and/orWindows server administration

  • Experience with large networksand enterprise scale topology

Desired Skills: (not required)

  • ServiceNow CertifiedImplementation Specialist

  • ITIL Foundation (or advanced)Certification

  • Self-starter and ability to workindividually and in a team

  • Excellent communication skills,presentation, writing skills and the ability to work with business partners

  • Experience with REST and SOAP webservices

  • Experience with troubleshootingacross datacenter infrastructure components

Caterpillar is not currently hiringindividuals for this position who now or in the future require sponsorship foremployment visa status; however, as a global company, Caterpillar offers manyjob opportunities outside of the U.S. which can be found through our employmentwebsite

Job Information Technology

Primary Location United States-Illinois-East Peoria

Unposting Date: Apr 27, 2018, 11:59:00 PM

EEO/AA Employer. All qualified individuals – including minorities, females, veterans and individuals with disabilities – are encouraged to apply.

Relocation assistance is available for this position.

Req ID: 180003MQ