Caterpillar, Inc. Information Systems Specialist in East Peoria, Illinois
Information Systems Specialist
As a Information Systems (I/S) Specialist at Caterpillar, you will apply expertise in computer application development and technical knowledge for the purpose of solving customer business problems and assisting customers in achieving business strategies.
Fulfill role of Service MappingAdministrator, including supporting and continuously improving ServiceNowDiscovery and Service Mapping
Collaborate with IT security,business resources, architecture, infrastructure and application teams todeliver ServiceNow CMDB/ITOM/ITAM related solutions
Provide ServiceNow CMDB technicaland process support and expertise
Identify CMDB/ITOM/ITAM relatedimprovement opportunities and recommend solutions
Understanding of data centeroperations and knowledge of various configuration architectures
Ability to diagnose configurationissues, investigate technical specifications, and breakdown architecturalartifacts
Good analytical and problemsolving skills to resolve technical issues
A good understanding of ITservice management and IT service delivery standards
Excellent knowledge of ServiceNowBest Practices and latest ServiceNow features
Must be adaptable to work in avaried, fast paced, ever changing environment
Experience implementing systemsusing the Agile/Scrum methodology
- Minimal travel (less than 10%)
Bachelor's degree in technicalfield (Computer Science, MIS, etc.
ServiceNow Certified SystemAdministrator
Experience with Linux and/orWindows server administration
Experience with large networksand enterprise scale topology
Desired Skills: (not required)
ServiceNow CertifiedImplementation Specialist
ITIL Foundation (or advanced)Certification
Self-starter and ability to workindividually and in a team
Excellent communication skills,presentation, writing skills and the ability to work with business partners
Experience with REST and SOAP webservices
Experience with troubleshootingacross datacenter infrastructure components
Caterpillar is not currently hiringindividuals for this position who now or in the future require sponsorship foremployment visa status; however, as a global company, Caterpillar offers manyjob opportunities outside of the U.S. which can be found through our employmentwebsite atwww.caterpillar.com/careers
Job Information Technology
Primary Location United States-Illinois-East Peoria
Unposting Date: Apr 27, 2018, 11:59:00 PM
EEO/AA Employer. All qualified individuals – including minorities, females, veterans and individuals with disabilities – are encouraged to apply.
Relocation assistance is available for this position.
Req ID: 180003MQ