Perkins Service Leader in Peoria, Illinois
Service LeaderSUMMARY OF POSITION:Achieves guest satisfaction through implementation of company policies, procedures, programs, and performance standards. Monitors compliance with company standards and execution of all company policies to guarantee maximum guest satisfaction and a quality work environment.POSITION ACTIVITIES AND TASKS:
Ensures that all guests are properly greeted, seated, and served.
Accountable for proper resolution of all guest complaints.
Ensures proper control of the facility and equipment through preventive maintenance, repairs, security measures, and adherence to safety and sanitation requirements.
Monitors and oversees food temperatures during hot and cold handling to reduce the incidence of risk factors known to cause food borne illness.
Trains employees during shift to guarantee proper and productive performance.
Takes responsibility and verifies that all menu items are prepared and served according to standards.
Anticipates, identifies and corrects system breakdowns to achieve maximum guest satisfaction.
Communicates with Manager on Duty and coworkers regarding product/service deficiencies, equipment, safety problems, etc.
Responsible for change fund, cash register, and guest check control. Performance will have a direct affect on the unit’s sales and profits through consistent guest satisfaction and cost controls.
Service LeaderPHYSICAL REQUIREMENTS/ENVIRONMENT/WORKING CONDITIONS:
Extensive standing, without breaks.
Exposure to heat, steam, smoke, cold.
Reaching heights of approximately 6 feet and depths of 2 1/2 - 3 ft.
Must have high level of mobility/flexibility in space provided.
Must be able to fit through openings 30" wide.
Must be able to work irregular hours under heavy pressure/stress during busy times.
Bending, reaching, walking.
Communicating with guests.
Operating cash register.
Carrying trays of food products weighing about 20 pounds for distances up to 30 feet.
Lifting up to 50 pounds.
EDUCATION LEVEL REQUIRED:
- High school diploma; some college or degree preferred.
- At least six months prior experience in guest service capacity.
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Job Type:Restaurant - Food Service, Customer Service, Management
Since it was founded in 1958 as a single pancake house in Ohio, Perkins has evolved into the nation’s leading family dining restaurant concept, with 405 company-owned and franchised locations in 33 states and five Canadian provinces. Throughout its history, Perkins Restaurant & Bakery has remained true to its mission of providing guests with personalized service and high quality food at a great value.
With its diverse, moderately priced menu featuring breakfast, lunch and dinner items as well as a full array of bake shoppe offerings, and its well maintained, attractive restaurants designed to facilitate efficiency and guest satisfaction, Perkins is a dining favorite with a solid and respected reputation in the marketplace.
Perkins Restaurant & Bakery is known as a great place to eat, and a great place to work. In an industry where restaurants come and go, Perkins longevity and success is attributed not only to the concept’s ability to adapt to shifts in consumer dining trends and evolving taste preferences, but due as well to the dedication and commitment of its loyal employees who represent the brand and ensure for memorable dining experiences each and every day.
The story of Marie Callender’s began more than 60 years ago with legendary pies and today includes not only 30 handmade varieties, but a broad selection of classic American foods served at 75 Marie Callender’s Restaurants located in California, Idaho, Nevada, Texas and Utah.
The concept’s commitment to serving freshly prepared foods using only the highest quality ingredients has endured throughout its history and Marie Callender’s menu includes items ranging from its signature Famous Pot Pies to Freshly Roasted Turkey and St. Louis Bourbon BBQ Ribs. Each restaurant features a Salad Bar, freshly prepared home-style soups and signature cornbread, baked fresh and served hot from the oven, and most locations offer a fabulous all-you-care-to-enjoy Sunday Brunch Buffet as well.
Whether you visit Marie Callender’s for a relaxing glass of wine or beer and a delicious dinner topped off with some pie and a cup of Marie's Special House Blend Coffee, or you think that Marie Callender’s might be a place that you’d like to work, we’ve got many options to satisfy your cravings, and career opportunities that include family oriented surroundings in a comfortable work environment.
Click below to find opportunities with a solid brand name in the food service industry.
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