Caterpillar Inc. Service Information Developer - 170009MX in Peoria, Illinois
This job was posted by https://illinoisjoblink.illinois.gov : For more information, please see: https://illinoisjoblink.illinois.gov/ada/r/jobs/5270877 As a Service Information Developer at Caterpillar, you will create technical service information for Cat products by researching existing engineering information and existing publications, consulting with design and service engineers, validating procedures on products, and using this knowledge to author information that will be used by dealers and customers to maintain and repair products. You will create text, photos, and graphics that explain technical procedures in detail. Your authoring assignments will support New Product Introduction (NPI) projects, Continuous Product Improvement (CPI) projects, and revisions driven by customer feedback and engineering changes. Job Duties/Responsibilities may include, but are not limited to:* Creating, organizing, editing and maintaining service information* Writing according to set standards regarding order, clarity, conciseness, style and terminology* Consulting with design and service engineers on technical details necessary to understand, troubleshoot, repair, and maintain complex products and systems* Validating procedures on products* Creating text, photos, graphics, and videos that explain technical procedures.Required Qualifications:* Engineering or other Technical degree or 3 - 5 years Technical Writing experience will be accepted in lieu of a degree* Experience with dealer, customer, and service technician field repairs. * Expertise in Caterpillar authoring processes. Desired Qualifications:* 3 to 5 years progressive experience in technical information, product group service organization or design experience.* Experience troubleshooting, repairing, and maintaining heavy equipment, farm machinery, engines, aircraft, or automobiles.* Team oriented, able to master complex technologies (both product and process), have good interpersonal skills, and be able to work in a systems intensive environment.Additional Information:*Relocation assistance is not available for this position Caterpillar is not currently hiring individuals for this position who now or in the future require sponsorship for employment based non-immigrant and immigrant visas. However, as a global company, Caterpillar offers many job opportunities outside of the U.S. which can be found through our employment website www.Caterpillar.com/careers.Relocation assistance is not available for this position. EEO/AA Employer. All qualified individuals - including minorities, females, veterans and individuals with disabilities - are encouraged to apply.