Kelly Services SERVICE DELIVERY MANAGER in Peoria, Illinois
Job DescriptionINTERESTED IN THIS POSITION? PLEASE EMAIL YOUR RESUME TO: 2441@KELLYSERVICES.COM WITH "SERVICE DELIVERY MANAGER" IN THE SUBJECT LINEJOB DESCRIPTION:This customer-focused position is responsible for the operational relationship with assigned retail and financial institution branding customers. Primary concentration will be on customer satisfaction and service delivery excellence. Responsibilities include customer communication with regard to operational matters; the administration, planning, execution, and documentation of ATM additions and changes; brand deployment; customer reporting requirements and general customer service inquiries. The Service Delivery Manager will work closely with the Financial Services Relationship Manager and the Retail Relationship Manager to service the needs of the customer.Duties & Responsibilities:- Establish, maintain and strengthen the operational relationship with customer contacts- Understand the customer contracts including all terms and the responsibilities of each party, ensuring that the contract is administered correctly and according to the terms- Create, approve and submit all forms required for tasks such as ATM additions, moves, removals, surcharge changes and other customer support functions as requested- Coordinate with internal departments to ensure and facilitate customer requests are implemented timely and per the specifications- Maintain accurate customer records and contracts- Investigate and resolve customer issues- Review and analyze all data available to maintain ATM uptime- Perform zero activity monitoring on assigned ATMs- Prepare, process and record all documents, both internal and external as required- Prepare and distribute reporting required to support the customer- Other duties as assignedRequirementsWant someone who has previous supervisory/management experience who can hit the ground running! Why Kelly®?At Kelly Services®, we work with the best. Our clients include 95 of the Fortune 100™ companies, and more than 70,000 hiring managers rely on Kelly annually to access the best talent to drive their business forward. If you only make one career connection today, connect with Kelly.
As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people around the world and have a role in connecting thousands more with work through our global network of talent suppliers and partners. Revenue in 2016 was $5.3 billion. Visit kellyservices.com and connect with us on Facebook, LinkedIn and Twitter.
Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females, Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is committed to employing a diverse workforce. Equal Employment Opportunity is The Law.]]
Category: Accounting/ Finance/ Insurance