Caterpillar Inc. Repair Options Solutions Analyst - 1700095Y in Peoria, Illinois
This job was posted by https://illinoisjoblink.illinois.gov : For more information, please see: https://illinoisjoblink.illinois.gov/ada/r/jobs/5239828 As a Solutions Analyst, you will serve as the expert responsible for the development and execution of profitable repair options which drive parts and service revenue and POPS growth. The role of this assignment is that of an individual contributor who has established a reputation as an expert in a service marketing. Assignments/projects are complex and strategic in nature. Expertise in service delivery, standard jobs, dealer service processes, and an ability to understand the commercial landscape within a dealer territory are critical success factors for this role. Must communicate effectively across product, industry, dealer and/or customer audiences to gain understanding and acceptance of ideas and recommendations. Often recommendations will be met with resistance from dealer service leadership, so the ability to appropriately present recommendations and challenge the status quo is required. Proven leadership in innovation of new or improved ideas/processes is key to this role, along with the execution to the market. Daily work in this position will cross various functional business units and global partners along with districts, dealers and customers to implement parts and service marketing activities and drive parts growth through the repair options strategy. Duties may include:- Act as the technical lead for developing and delivering the processes to enable profitable repair options at prioritized dealers- Share best practices on execution of profitable repair options with other dealers and within GAMB and the DSDs- Identify components that are lacking cost effective reuse/salvage options and help prioritize that work with product groups- Drive POPS growth through development of products and programs- Gathering and providing VOC and VOD to the dealer, pricing and marketing teams- Developing, Coordinating and Presenting Training materials to various audiences- Competitive Analysis, Segmenting, targeting and positioning market opportunities to gain market share- Brand Advocate for Caterpillar branded parts- Partner with industry groups, DSD teams and Repair Options Development teams to align strategies- Mentor team members within broader Parts & Service organization- Must have ability to work with people from many different backgrounds and cultures, internally and externally, with the appropriate influence and ability to resolve differences.Good human relations skills are required to develop a collaborative, cooperative work relationship with others inside and outside the business unit. Generally requires extensive travel to understand regional or worldwide business conditions. Basic Qualifications:- Bachelor's degree or 8-10 years product support marketing or service technical marketing will be accepted in lieu of a degree. - 9-12 years of specific industry, product and/or field experience Top Candidates Will Also Have:- Broad business background, specific long-term product or industry knowledge and excellent communication skills.- Ability to deal with sensitive issues, mentor and coach, and/or persuade others on new methods of equipment application, new technology and distribution methods.- Self-starter and team player- Strong communication, presentation and training skills- Proficiency in data analysis- Accomplished in the use of business tools for communicating ideas- Strong project management skills- Ability to build strong relationships with various stakeholders at all levels- Spanish Language proficiencyCaterpillar is not currently hiring individuals for this position who now or in the future require sponsorship for employment based non-immigrant and immigrant visas. However, as a global company, Caterpillar offers many job opportunities outside of the U.S. which can be found through our employmen t website www.Caterpillar.com/careers. Relocation assistance is available for this position. EEO/AA Employer. All qualified individuals - including minorities, females, veterans and individuals with disabilities - are encouraged to apply.