System One Services Helpdesk Operator in Peoria, Illinois

Helpdesk OperatorPeoria, Illinois




Category:Information Technology

Job ID:118633

Date Posted:06/22/2017

Peoria, IL

Helpdesk Operator

System One is seeking aHelpdesk Operatorfor a two month contract position inPeoria, IL.

TheHelpdesk Operatorwill:

  • Answer inbound calls to the Helpdesk from clients requesting service, entering work orders into multiple system types, outbound dispatch, data entry, filing duties, and performing other tasks in the different system types as necessary.

Minimum Qualifications:

  • High School Diploma or GED.

  • This is a journey level position with 3+ years experience working as a helpdesk operator or as a customer service rep. (business education may substitute year for year).

  • Knowledge of office practices and procedures.

  • Ability to type 45+ wpm at 95% accuracy.

  • Strong communication skills (written and verbal).

  • Good decision making abilities.

  • Ability to work a flexible schedule and/or holidays/weekends.

Additional Information:

Location:Peoria, IL

Duration:2 month contract

Hours:2:30pm-11pm M-F