Randstad Customer Service in Peoria, Illinois

Customer Service

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job details:

  • location:Peoria, IL

  • salary:$14 per hour

  • date posted:Wednesday, August 9, 2017

  • job type:Temporary

  • reference:S_557145

  • questions:kim.schuller@randstadusa.com309-661-1020

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Do you want to be part of a growing and fun company where teamwork wins? Randstad is looking for talented folks with organizational skills and customer service experience.

-Develop familiarity for minimally complex regulatory requirements of assigned states to ensure

appropriate onboarding

-Review submitted agent onboarding documents to confirm accuracy and completeness

-Process agent applications in accordance with department standards

-Respond to agent inquiries and initiate agent correspondence regarding general administrative

items and associated daily tasks

-Process state billings, renewals and agent of record arrangements for select states

-Assist with compliance monitoring by reviewing and copying licenses, reconciling Company records with state insurance departments, processing necessary agent terminations and providing appropriate release letters for select states

-Manage agent transitions due to death including, but not limited to, performing necessary system updates

-Update internal systems as necessary including, but not limited to, agent appointments, renewals,or terminations as assigned

-Manage E&O applications and issue coverage within department standards

-Provide necessary information for ACC team members to process commission payments

-Provide general administrative assistance to the department, as backup or in lieu of an ACC Technician, to ensure timely processing of daily agent correspondence, agent appointments and/or contracting paperwork

-Conduct other duties as assigned

Intermediate level position

Working hours: 8am-5pm m-f


-Associates Degree* required

-Strong initiative to complete tasks and provide proactive, critical thinking

-Ability to effectively prioritize and monitor work to achieve timely results

  • Ability to maintain confidentiality and adhere to privacy standards

  • Ability to learn systems processes and procedures quickly

Call to Action - If you have any questions about this opening or any of the others that Randstad has to offer, please call our office at 309-661-1020 or email your resume to kim.schuller@randstadusa.com. Here at Randstad, we look forward to working with you!

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.