BUNZL National Accounts Coordinator - SP in Morton Grove, Illinois

Requisition Number 17-0777

Post Date 9/14/2017

Title National Accounts Coordinator - SP

City Morton Grove

State/Province IL

Description

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Bunzl Distribution USA, Inc. supplies a range of products including outsourced food packaging, disposable supplies, and cleaning and safety products to food processors, supermarkets, non-food retailers, convenience stores and other users. Based in St. Louis, Missouri, Bunzl Distribution is the largest division of Bunzl plc, an international distribution and outsourcing group headquartered in London.

Bunzl Distribution owns and operates more than 100 warehouses that serve all 50 states and Puerto Rico, as well as Canada, the Caribbean and parts of Mexico. With more than 4,000 employees and 400,000-plus supply items, Bunzl is regarded as a leading supplier in North America. Worldwide sales are in excess of $8.5 billion.

The primary responsibility is to perform and coordinate the day to day operational activities required to maintain service excellence for established retail accounts while promoting high satisfaction relationships with both existing and new clients. As a member of the Retail Sales team, this individual works with the Account Manager to ensure all functions are completed in a timely and courteous manner, including handling and routing sales inquiries, basic account management and maintenance and sales prospecting. This role is responsible for providing superior customer and client service levels, especially in daily interactions with external clients and internal departments including Sales, Customer Service, IT and is responsible for maximizing service levels.

Responsibilities:

  • Provide a variety of general account, clerical and sales support functions including, processing orders/Return Authorizations, client configurations, customer service and reporting

  • Provide a high level of service in providing primary response to all inbound sales related telephone, fax and email inquiries and solve/route as needed with a focus on delivering client value

  • Assist in sales lead distribution

  • Assist in auditing license agreements and sales orders

  • Assist in the development and help drive Sales Support Objectives; providing project management on strategic initiatives

  • Assist in reporting on internal and external sales data, including reviewing reporting for accuracy

  • Research and develop sales prospecting lists as directed

  • Work alone or in partnership with other specialist for their assigned clients within the department to ensure the commitment delivers are met.

  • Resolve basic inquiries associated with all aspects of the account

  • Manage key processes with National exposure

  • Communicate with team members regularly and provide ongoing feedback

  • Maintain good working relationships with offices, team members

  • Apply and translate new concepts to improve functioning of the team

  • Produce accurate, quality work products; make efficient use of time and resources

  • Generate reports and have the ability to foresee problems and alert the Account Manager and provide solutions

Requirements

  • Bachelor’s Degree required

  • 2-4 years of previous client interaction experience; any retail experience considered a plus

  • Ability to provide Superior Customer Service across both internal and external clients

  • Strong problem solving; recommends solutions, resolves problems, maintains a positive approach

  • Ability to work well in both a team environment and independently without close supervision

  • Excellent verbal and written communication and presentation skills

  • Outstanding organization and time management skills, with attention to detail

  • Sales and goal oriented

  • Excellent computer skills and aptitude to learn new software and technologies

  • Ability to follow standard procedures while also maintaining creativity in exploring alternatives

  • Computer literate, including MS Word, Excel, e-mail; experience in reporting (Crystal) a plus

  • Professional communication skills – verbal and written

  • Ability to analyze information and determine appropriate action and to transfer previous learning to current situations

  • Strong organizational skills and the ability to manage multiple priorities

  • Strong attention to detail

  • Knowledge of one or more Schwarz operational areas (customer service, warehousing, finance, purchasing, inventory management) a strong plus

  • Travel required - minimal

Bunzl Distribution offers competitive salaries, a comfortable work environment, and a full range of benefits including a 401k with a company match.

Bunzl Distribution has a tradition of commitment to equal employment opportunity. It is the established policy to attract and retain the best qualified people without regard to race, color, religion, national origin, gender, sexual orientation, age, disability or veteran status as provided by law.