Mediacom Inbound Residential Sales Representative in Chillicothe, Illinois

Inbound Residential Sales Representative

ID: 11108

City: Chillicothe, IL

State/Territory: US-IL

Exempt Status: Non-Exempt

Employment Duration: Full time

Working Hours: TBD

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Description

GENERAL RESPONSIBILITIES:

The position will consult with customers, assess needs, recommend Mediacom products/services, overcome objections and close the sale. Accurate data entry is required within multiple software applications and follow-up required to ensure order completion. As the first impression to Mediacom, demonstration of quality customer care skills must be present within the conversation at all times.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Proactively educates customers on ALL Mediacom products and any ancillary products in order to sell complete packages and bundles as well as upgrades existing services.

  • Accurately presents service package/bundle options by using recommended bridging statements, follow department scripting, and meet minimum sales objectives on all calls.

  • Understands and promotes all current marketing campaigns with the goal of system net gain.

  • Builds customer loyalty by his or her ability to effectively differentiate Mediacom products from those of our competitors, and communicate those differences effectively.

  • Must consistently maintain all minimum sales sell-in rates, quality scores, and other performance standards set for the department.

  • Must consistently maintain established quota standards for each product line as defined by the needs of the company. Quota standards will flex with seasonal factors and/or business needs.

  • Accurately uses multiple computer applications to process work orders and obtain customer information.

  • Enters orders accurately and efficiently and schedules installation appointments using computerized customer billing system.

  • Understands that GREAT customer service is inherent to being a GREAT Mediacom Sales rep

  • Performs multiple tasks simultaneously while on the phone with customers.

  • Maintains professional and respectful conduct when interacting with customers and co-workers.

  • Follows all Mediacom Communications policies and procedures.

  • Performs other duties as assigned.

PREFERRED EXPERIENCE/SKILLS:

  • High School Diploma or GED required. Associate‚Äôs degree in Sales, Marketing or related field is a plus.

  • At least 1 year recent, relevant, consultative sales experience or the equivalent is a plus.

  • Previous telecommunications industry or recurring revenue product experience is a plus.

  • Comfortable working in a base plus commission environment.

  • Successful candidates possess strong interpersonal and communications skills,

  • Ability to actively listen, communicate clearly, concisely and assure customer understanding.

  • Ability to retain detailed, or important, information and/or instruction.

  • Must enjoy creative problem solving and be sales oriented.

  • Ability to work in a highly competitive environment, handle sales rejection and maintain mental focus.

  • Ability to perform standard mathematical calculations.

  • Ability to function in a closely monitored environment, including continual monitoring of customer calls and productivity levels.

  • Must be PC and Windows literate; have the ability to multi-task efficiently and effectively, and possess effective keyboarding ability.

  • May be required to work various schedules and shifts to accommodate call volume and special projects.

  • May be required to work overtime on an as needed basis.

  • Ability to read and interpret documents such as procedure manuals.