Mediacom Inbound Residential Sales Representative in Chillicothe, Illinois
Inbound Residential Sales Representative
City: Chillicothe, IL
Exempt Status: Non-Exempt
Employment Duration: Full time
Working Hours: TBD
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The position will consult with customers, assess needs, recommend Mediacom products/services, overcome objections and close the sale. Accurate data entry is required within multiple software applications and follow-up required to ensure order completion. As the first impression to Mediacom, demonstration of quality customer care skills must be present within the conversation at all times.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Proactively educates customers on ALL Mediacom products and any ancillary products in order to sell complete packages and bundles as well as upgrades existing services.
Accurately presents service package/bundle options by using recommended bridging statements, follow department scripting, and meet minimum sales objectives on all calls.
Understands and promotes all current marketing campaigns with the goal of system net gain.
Builds customer loyalty by his or her ability to effectively differentiate Mediacom products from those of our competitors, and communicate those differences effectively.
Must consistently maintain all minimum sales sell-in rates, quality scores, and other performance standards set for the department.
Must consistently maintain established quota standards for each product line as defined by the needs of the company. Quota standards will flex with seasonal factors and/or business needs.
Accurately uses multiple computer applications to process work orders and obtain customer information.
Enters orders accurately and efficiently and schedules installation appointments using computerized customer billing system.
Understands that GREAT customer service is inherent to being a GREAT Mediacom Sales rep
Performs multiple tasks simultaneously while on the phone with customers.
Maintains professional and respectful conduct when interacting with customers and co-workers.
Follows all Mediacom Communications policies and procedures.
Performs other duties as assigned.
High School Diploma or GED required. Associate’s degree in Sales, Marketing or related field is a plus.
At least 1 year recent, relevant, consultative sales experience or the equivalent is a plus.
Previous telecommunications industry or recurring revenue product experience is a plus.
Comfortable working in a base plus commission environment.
Successful candidates possess strong interpersonal and communications skills,
Ability to actively listen, communicate clearly, concisely and assure customer understanding.
Ability to retain detailed, or important, information and/or instruction.
Must enjoy creative problem solving and be sales oriented.
Ability to work in a highly competitive environment, handle sales rejection and maintain mental focus.
Ability to perform standard mathematical calculations.
Ability to function in a closely monitored environment, including continual monitoring of customer calls and productivity levels.
Must be PC and Windows literate; have the ability to multi-task efficiently and effectively, and possess effective keyboarding ability.
May be required to work various schedules and shifts to accommodate call volume and special projects.
May be required to work overtime on an as needed basis.
Ability to read and interpret documents such as procedure manuals.